1. Who we are

Tugam Cattle & Game Farm (“we”, “our”) is a family-owned farm and tourism business in Pongola, South Africa. We offer accommodation, venue hire, cattle experiences, and hunting. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services.

2. Information we collect

We may collect information you give us directly, such as when you fill in our contact form, make a booking, or get in touch by phone or email. This can include your name, phone number, email address, and any message or booking details you provide. We may also collect basic technical information when you visit our website (for example, your browser type or general location) to improve our site and services.

3. How we use your information

We use your information to respond to enquiries, process and manage bookings, send you relevant information about your stay or event, and improve our services. We do not sell your personal information to third parties. We may share information only where necessary (for example, with payment processors or service providers) and only to the extent needed to provide our services.

4. Legal basis and retention

We process your data on the basis of your consent (for example, when you contact us or book), to perform a contract with you, or where we have a legitimate interest in improving our business. We keep your information only for as long as needed for these purposes or as required by law.

5. Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Our website may use standard technologies (such as HTTPS) to help keep data secure. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your rights

Depending on applicable law (including the South African POPIA), you may have the right to ask what information we hold about you, to correct it, to object to certain processing, or to request deletion. To exercise these rights, please contact us using the details on our Contact page.

7. Cookies and tracking

Our website may use cookies or similar technologies to improve your experience (for example, to remember preferences or analyse how the site is used). You can adjust your browser settings to limit or block cookies if you prefer.

8. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with an updated date. We encourage you to review it periodically.

9. Contact

For any questions about this Privacy Policy or how we handle your data, please contact us via the details on our Contact page.

Last updated: February 2025